SEVEN ABA EMPLOYEES HOLD CUSTOMER SERVICE REPRESENTATIVE CERTIFICATION FROM STARTEL NATIONAL USERS GROUP
Holders of the certification are Joyce Bridges, Jordan Bridges, Lynn Clinton, Cindy Pannebaker, Kristy Rappold, Renee Scott, and Monique Spagna.
The certification is bestowed only to persons working in tele-messaging and proficient on the Startel Call Management Center industry-equipment.
After taking and passing a written text on equipment specifics, workplace ethics, call control, confidentiality and HIPAA compliance, the candidates were required to pass a verbal skills test. Both the written and oral examinations were conducted by Dan L’Heureux, Executive Director of Startel National Users Group of Irvine, California. The educational program was under the direction of ABA company trainer Joyce Bridges and facilitator Monique Spagna.
A residential carpet cleaning and pressure washing company, notes that ABA operators are polite and “Thank you for all your efforts”.
HVAC and plumbing specialists are “very satisfied with the service”.
“We have been with ABA since 2009. Their staff gets excellent messages for our business”.
We have worked with a few answering services since we started our business in 1998 and A Better Answer is BY FAR, the best experience we’ve ever had with an answering service.