August 9, 2018 Thursday
There are a number of benefits to hiring an answering service for your company. It takes the stress out of answering the phone and will allow all of your customers to be heard, whether you are available or not.
When many people consider hiring an answering service, they’re often a little skeptical due to myths they have heard. Let’s take a look at a few of common answering service myths you might have heard and learn the truths behind them.
Answering Services Have Employees In Other Countries
It’s a common misconception that all answering services aren’t United States-based. While some answering services may be located overseas, you can choose one located here in the United States. An answering service that employs native English speakers will ensure that your customers are fully able to understand the person on the other line.
It�s a Waste of Money
Some people think that call answering services are a huge waste of money. They think they are wasting money by not letting their call go to voicemail. However, customer satisfaction is likely to drop when calls aren’t answered at all. Seventy-nine percent of people say they prefer to interact with companies by phone compared to other options like email or social media. Using a live answering service can help improve your company’s efficiency and reputation.
The Service Is Just a Voicemail
Some people believe that an answering service is simply a fancy version of voicemail. However, would a voicemail be able to answer your questions right on the spot? Sure, there may be some things that the answering service isn’t able to answer because it might be person-specific. However, your answering service representatives will be trained in your company’s specific field and industry.
A phone answering service can do a great job of keeping your customers happy so they return time and time again. It’s one of the easiest ways to make your company successful, and you don’t even have to worry about picking up the phone yourself!
Interested in learning more about how an after hours call answering service can help your business thrive? Reach out to A Better Answer today!