Company Blog

Company Blog

A Millennial Thing: Phone Aversion and Your Business

October 11, 2018 Thursday         Uncategorized     0 Comments

Millennials, a famously phone call-averse generation, has grown into the largest adult demographic in the United States. Millennials are notorious for preferring text, in-person, and even email communication over a phone call. A press release from UK’s O2 shows that making phone calls are only the fifth most used application on smart devices, behind Internet […]

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5 Tips For Communicating Better With Customers On The Phone

September 27, 2018 Thursday         Uncategorized     0 Comments

With the proliferation of mobile phones becoming more prevalent than ever, it’s important to make sure your business has its after hours telephone answering service set up and optimized to provide the best customer service possible. Here are five tips to make your after hours phone answering service the best experience possible for your customers: […]

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Lawyers: Good Customer Service Can Help You Avoid Malpractice

September 6, 2018 Thursday         Uncategorized     0 Comments

One of the many ironies of law is that a lawyer can be sued by their client. Here are some steps you can incorporate throughout the case process that help keep you and your client on the same page and less likely to end your professional relationship with an unfortunate malpractice suit. Engagement Letter When […]

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Tips For A Good Phone Experience, From The Pros

September 4, 2018 Tuesday         Uncategorized     0 Comments

As a professional answering service, the folks at A Better Answer know that there is a right and a wrong way for a phone call to go. We get it — talking on the phone can be difficult. But take these important tips from the professionals to make your own phone calls go smoothly. We […]

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Why Your Law Firm Needs An Answering Service

August 14, 2018 Tuesday         Uncategorized     0 Comments

Attorneys work all hours on a number of cases at any given time. Clients are constantly seeking a lawyer out, having emergencies at any time of day. You’ve got your hands full. Have you or your firm’s office ever considered a 24 hour message center and call answering services to streamline things? Here are some […]

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How to Attract More Patients to Your Doctor’s Office

August 9, 2018 Thursday         Uncategorized     0 Comments

Every business struggles at one time with getting new customers through their door, and doctor’s offices are no exception. However, marketing a doctor’s office presents unique challenges, as you can’t create demand where it doesn’t exist. If your office is currently struggling to find ways to attract more patients, here are a few tips. Train […]

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3 Easy Ways to Improve Your Customer Service

August 9, 2018 Thursday         Uncategorized     0 Comments

Customer service can make or break a company, regardless of the quality of the products or services you offer. Whether you’re struggling with complaints or simply want to streamline your customer experience, try integrating these three options into your small business’s operations. 1. Use a 24 hour answering service Even if you post your hours […]

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5 Industries That Can Truly Benefit From Phone Answering Services

August 9, 2018 Thursday         Uncategorized     0 Comments

Before we dive in, let’s talk about what exactly these phone services are. A professional phone answering service is one that offers telephone answering and voice mail services. These services are available to a variety of industries, and customization is available. Customer service that takes place over the phone has the highest satisfaction compared to […]

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Bust These Myths Before Hiring an Answering Service

August 9, 2018 Thursday         Uncategorized     0 Comments

There are a number of benefits to hiring an answering service for your company. It takes the stress out of answering the phone and will allow all of your customers to be heard, whether you are available or not. When many people consider hiring an answering service, they’re often a little skeptical due to myths […]

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Questions to Ask When Hiring a Phone Service

August 9, 2018 Thursday         Uncategorized     0 Comments

Many business owners might realize that it’s hard to balance running the business with doing day-to-day tasks like answering the phone. So, if there was a way to help alleviate any of that stress, would you do it? In order to cut back on the worry of having to constantly answer the phones, many business […]

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