Company Blog

Company Blog

3 Useful Customer Service Tools for Growing Businesses in 2019

May 13, 2019 Monday         Uncategorized     0 Comments

The digital world of the 21st century has re-shaped the way we do business. Advancements in tech have created the instantaneous global communication that most of us rely on in our professional lives. Today, we conduct business remotely from all over the world. And while brick and mortar locations are still a big aspect of […]

Read More

3 Types of Businesses that Could Benefit from a 24 Hour Answering Service

April 25, 2019 Thursday         Uncategorized     0 Comments

Answering the phone when someone calls your business seems like a no-brainer. If a customer wants to speak with you, it’s important to answer! But what if a customer calls before you open or after you close for the day? Will you have a voicemail set up? Or will you take proactive measures to make […]

Read More

Is Your Answering System Hurting Your Business?

March 22, 2019 Friday         Uncategorized     0 Comments

In the digital era, you might not think of your company’s answering services and phone systems as being all that important. However, this couldn’t be further from the truth; 80% of consumers prefer to contact customer service representatives over the phone. If you’ve been focusing on moving your customer service to other mediums, you could […]

Read More

4 Reasons Medical Answering Services Can Be Helpful For Your Practice

February 22, 2019 Friday         Uncategorized     0 Comments

Managing a doctor’s office or another type of medical center can be a bit chaotic, even under the best of circumstances. Between figuring out schedules, helping patients get proper care, and knowing when to redirect patients to other offices, there’s a lot to keep track of on a day-to-day basis. One service that can help […]

Read More

How Medical Answering Services Are Different Than Normal Customer Service

February 4, 2019 Monday         Uncategorized     0 Comments

It’s no secret that customer service and phone answering services are important for your business to succeed. Staying on top of customer needs keeps your customers satisfied and keeps you ahead of the competition. But what about more specialized industries where customer interactions and concerns are a bit more complicated? How do medical answering services […]

Read More

How Better Customer Service Could Save Your Medical Practice

January 8, 2019 Tuesday         Uncategorized     0 Comments

When you think of customer service, generally the medical industry isn’t the first field that comes to mind. However, customer service is incredibly important for any medical practice, especially in the era of online reviews and urgent care clinics. Poor customer service in the front office will impact your patients’ experiences with the health care […]

Read More

Does Your After Hours Answering Service Need To Be 24-Hour?

January 2, 2019 Wednesday         Uncategorized     0 Comments

In general, having an after hours phone service is a good idea for businesses; it makes sure that any potential customers are responded to quickly and not left waiting. But does your business really need a 24 hour live answering service, or is having your answering service working all night a bit too much? Here’s […]

Read More

3 Keys to Excellent Customer Service

December 6, 2018 Thursday         Uncategorized     0 Comments

Customer service is a crucial cornerstone to a wide variety of businesses. Often, it’s more than just good business practice for keeping customers around; it can actually bring in more revenue for your company. Two-thirds of consumers would be willing to spend more with a particular company, as much as 13% more on average, following […]

Read More

How Do Cell Phones Change Your Customer Service Practices?

December 4, 2018 Tuesday         Uncategorized     0 Comments

Cell phones and smartphones nowadays are an incredibly common sight; it’s almost strange to see someone without a cell phone. People are more connected than ever, largely thanks to the prevalence of cell phones and the Internet. In a digital era where everyone is connected nearly all of the time, what do cell phones mean […]

Read More

How To Make Sure Your Customers Stay On The Phone With You

November 19, 2018 Monday         Uncategorized     0 Comments

Calling customers and handling customer interactions over the phone can be frustrating sometimes; they may be upset, rude, or outright mean on any given day. If you’re frustrated by managing customer phone calls, there might be a few steps you can take to make it easier on yourself while also improving your customer service. Follow […]

Read More