Company Blog

Company Blog

3 Easy Ways to Improve Your Customer Service

August 9, 2018 Thursday         Uncategorized     0 Comments

Customer service can make or break a company, regardless of the quality of the products or services you offer. Whether you’re struggling with complaints or simply want to streamline your customer experience, try integrating these three options into your small business’s operations. 1. Use a 24 hour answering service Even if you post your hours […]

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5 Industries That Can Truly Benefit From Phone Answering Services

August 9, 2018 Thursday         Uncategorized     0 Comments

Before we dive in, let’s talk about what exactly these phone services are. A professional phone answering service is one that offers telephone answering and voice mail services. These services are available to a variety of industries, and customization is available. Customer service that takes place over the phone has the highest satisfaction compared to […]

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Bust These Myths Before Hiring an Answering Service

August 9, 2018 Thursday         Uncategorized     0 Comments

There are a number of benefits to hiring an answering service for your company. It takes the stress out of answering the phone and will allow all of your customers to be heard, whether you are available or not. When many people consider hiring an answering service, they’re often a little skeptical due to myths […]

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Questions to Ask When Hiring a Phone Service

August 9, 2018 Thursday         Uncategorized     0 Comments

Many business owners might realize that it’s hard to balance running the business with doing day-to-day tasks like answering the phone. So, if there was a way to help alleviate any of that stress, would you do it? In order to cut back on the worry of having to constantly answer the phones, many business […]

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Common Misconceptions that Steer People Away from Answering Services

August 9, 2018 Thursday         Uncategorized     0 Comments

If you own a business, you surely know that there are answering services available to you and your customer service team. However, it might seem like something that is unnecessary for your company. The fact that it might seem like an unnecessary luxury is among many misconceptions of call answering services. Let’s take a look […]

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Answering Services: How A Small Business Can Improve Customer Service

August 9, 2018 Thursday         Uncategorized     0 Comments

Up to two-thirds of consumers say they’d be willing to spend up to 13% more money on businesses with excellent customer service. However, with today’s modern technology consumers have a higher expectation of excellent customer service. Consumers expect quicker responses to phone calls and emails, which can be challenging for businesses with limited employees. For […]

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How Your Company Can Reduce Customer Hold Time

August 9, 2018 Thursday         Uncategorized     0 Comments

When it comes to running your company, customer service is key. But here’s something you didn’t know: a 2016 Forbes report found that businesses are losing $62 billion per year due to bad customer service. And, too often, poor business answering services are a significant part of this loss. When your customers are constantly left […]

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Don’t Let Running a Business Stress You Out, Ease The Burden With Phone Services

August 9, 2018 Thursday         Uncategorized     0 Comments

If you’re a small business owner, then you’re probably wearing several dozen hats on any given day. You’re the person in charge, the manager of your employees (including your managers), the problem solver in chief, and if you’re particularly involved in day-to-day operations, you might even be taking customer service calls. You can be overworked, […]

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Common Customer Service Complaints: How To Prevent Common Problems

August 9, 2018 Thursday         Uncategorized     0 Comments

No matter your industry, you probably know that the customer reigns supreme. Even if they aren’t always right, they need to be treated with respect and care. After all, it’s way more cost-effective to do what you can to make a current customer happy than to gain a replacement patron. Still, U.S. brands lose nearly […]

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Don’t Make These 3 Costly Business Mistakes

August 9, 2018 Thursday         Uncategorized     0 Comments

Running a business can be quite rewarding, but it can also be extremely difficult. You, as the owner, have to ensure that your company is earning money, your employees and customers are happy, the financial and legal aspects are taken care of, and you must oversee virtually every other aspect of business. Because of all […]

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