Company Blog

Company Blog

Answering Services: How A Small Business Can Improve Customer Service

August 9, 2018 Thursday         Uncategorized     0 Comments

Up to two-thirds of consumers say they’d be willing to spend up to 13% more money on businesses with excellent customer service. However, with today’s modern technology consumers have a higher expectation of excellent customer service. Consumers expect quicker responses to phone calls and emails, which can be challenging for businesses with limited employees. For […]

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How Your Company Can Reduce Customer Hold Time

August 9, 2018 Thursday         Uncategorized     0 Comments

When it comes to running your company, customer service is key. But here’s something you didn’t know: a 2016 Forbes report found that businesses are losing $62 billion per year due to bad customer service. And, too often, poor business answering services are a significant part of this loss. When your customers are constantly left […]

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Don’t Let Running a Business Stress You Out, Ease The Burden With Phone Services

August 9, 2018 Thursday         Uncategorized     0 Comments

If you’re a small business owner, then you’re probably wearing several dozen hats on any given day. You’re the person in charge, the manager of your employees (including your managers), the problem solver in chief, and if you’re particularly involved in day-to-day operations, you might even be taking customer service calls. You can be overworked, […]

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Common Customer Service Complaints: How To Prevent Common Problems

August 9, 2018 Thursday         Uncategorized     0 Comments

No matter your industry, you probably know that the customer reigns supreme. Even if they aren’t always right, they need to be treated with respect and care. After all, it’s way more cost-effective to do what you can to make a current customer happy than to gain a replacement patron. Still, U.S. brands lose nearly […]

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Don’t Make These 3 Costly Business Mistakes

August 9, 2018 Thursday         Uncategorized     0 Comments

Running a business can be quite rewarding, but it can also be extremely difficult. You, as the owner, have to ensure that your company is earning money, your employees and customers are happy, the financial and legal aspects are taken care of, and you must oversee virtually every other aspect of business. Because of all […]

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3 Ways Business Answering Services Can Assist Your Company

August 9, 2018 Thursday         Uncategorized     0 Comments

24 hour answering service, business answering services and call answer services are solutions to one of the most difficult problems a company can face: not being able to get to the phone. If a customer or client wants to discuss their issues or have a business deal to discuss with a particular company, they don’t […]

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A Few Excellent Benefits of Call Answering Services for Small Businesses

August 9, 2018 Thursday         Uncategorized     0 Comments

As a small business owner, you might have your hands full all the time. But if your hands are full, who can you trust to answer the phone if a customer or a vendor calls with a question? You might feel like the only things that get done right are the things you do yourself. […]

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The 4 Major Don’ts of Customer Service

April 10, 2017 Monday         Uncategorized     0 Comments

We all know that customer service is the backbone of any successful business. Even with the rise of social media, a full 80% of consumers prefer to contact customer service reps over the phone. With this in mind, it is crucial to invest in business answering services for your company as a way to establish and keep contact with your customers out of business hours.

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Make Communication Easier With Your Customers With These Simple Techniques

April 10, 2017 Monday         Uncategorized     0 Comments

We all know how important communication is for a business and its customers. After all, if your customers are not able to reach you with their questions

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3 Simple Ways Your Business Can Budget for Telephone Answering Services

April 10, 2017 Monday         Uncategorized     3 Comments

With 91% of U.S. citizens keeping their mobile devices within reach at all times, people are more plugged in to their devices than ever before.

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