Company Blog

Company Blog

Why No Amount of Technology Can Replace Talking to a Real Live Person

April 10, 2017 Monday         Uncategorized     0 Comments

The foundation of any successful business is great customer service, and that all begins with a ring of the telephone. No matter what anyone tells you or how advanced technology may get, there will never be a better way to interact with your customers than with an old-fashioned phone call.

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5 Things to Look at When Choosing an After Hours Phone Answering Company

April 10, 2017 Monday         Uncategorized     0 Comments

It’s easy to make a case for contracting with an after hours phone answering service. Despite the proliferation of digital channels available, many of your customers or clients still want to call you on the phone.

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Why Repeat Customers Could Make or Break Your Business

April 10, 2017 Monday         Uncategorized     0 Comments

It’s commonly assumed that businesses need a steady stream of new customers to survive — and if your business is like most, you’ve probably spent quite a bit of money on advertising trying to pull more customers in. But that assumption is, quite simply, not always correct.

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The 7 Deadly Sins of Customer Service

April 10, 2017 Monday         Uncategorized     0 Comments

Every time you answer a work call from a customer, you’re representing your business — whether you think of yourself as a customer service representative or not. But are you representing it well, or poorly? It’s all too easy to fall into bad habits when it comes to dealing with customers on the phone.

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Ask These 5 Questions or Risk Hiring the Wrong Medical Answering Service

April 10, 2017 Monday         Uncategorized     0 Comments

If you’re choosing a live telephone answering service for your average business, then your focus should probably be on making sure the operators of any service you’re considering are courteous and well trained in phone etiquette. You might want to ask prospective companies how long a phone may ring without being answered (three rings is considered the polite max),

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How to Respond to Common Customer Complaints

April 10, 2017 Monday         Uncategorized     0 Comments

Telephone customer service is tough. That’s one reason aside from reducing labor costs that having a contract with a live answering service is often a benefit for businesses; the operators for those live answering services are trained customer service agents who can handle tricky situations involving angry people. But whether your business uses telephone answering services or not, it can’t hurt to put a little thought into the best ways to respond to dissatisfied customers on the phone.

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The 6 Dos and Don’ts That Can Make Your Customers Happier

April 10, 2017 Monday         Uncategorized     0 Comments

There’s so much advice out there on customer service that it can be difficult to boil it down to the few tips that can really make a difference when it comes to your customers’ perception of your business. To help you prioritize your efforts, here are six of the biggest dos and don’ts that will help you gain and retain customers.

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5 Characteristics of Truly Outstanding Telephone Customer Service

April 10, 2017 Monday         Uncategorized     0 Comments

Telephone etiquette is one of the most important aspects of business customer service strategy because, whether provided in house or by phone answering services, it increases customer satisfaction. But what, exactly, is good telephone etiquette? Some rules are quantified in minutes on hold and numbers of rings — most experts say a business phone should never ring more than three times — while others are extremely vague, such as the idea that tone is the most important vocal skill in great phone etiquette.

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4 Types of Businesses That Can Benefit from Answering Services

April 10, 2017 Monday         Uncategorized     0 Comments

Although they don’t get a lot of attention, live telephone answering services are actually an important component of the business and customer service worlds, leading to better customer experiences and higher productivity for workers. Small businesses, in particular, tend to overlook the improvements hiring an answering service can make in their business models — and overestimate the cost of such a move.

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3 Common Myths About Answering Services, Busted

April 10, 2017 Monday         Uncategorized     0 Comments

There are many misconceptions about what answering services are and do, and unfortunately, that can discourage some small or mid-sized companies from getting the small business answering services that could help them grow or maintain their businesses. Below are some of the most common myths about answering services that persist in the business world, as well as some information that counters them and might help you decide if you could benefit from a live answering service.

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