A Better Answer, Inc. (t/a ABA) of Bel Air, Maryland has been honored with the
exclusive 2008 Award of Excellence for the third consecutive year. The award is
presented annually by the Association of TeleServices International (ATSI), the
industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. A Better answer was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel in St. Louis, Missouri.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry.

“The Award of Excellence is a ‘mystery shopper’ program that provides
independent testing for quality assurance in customer service levels,” says ATSI President Allan Fromm. “We congratulate A Better Answer, Inc. for their achievements.” Now a three-time winner, A Better Answer earned the Silver Award for three consecutive years.

ATSI extends its congratulations to the staff of ABA on their proven quality service to their customers. ABA, owned by Patricia A. Scott, employees twenty-three local employees. The administrative staff includes her sons Richard and Brian. Granddaughter Jessica Scott serves as sales coordinator.

ABOUT ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States, Canada, England and New Zealand offering specialized and enhanced operator based services including: call centers, contact centers, inbound order entry firms, paging, voice messaging, emergency dispatch, fax and internet services among others.


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