January 2, 2019 Wednesday
In general, having an after hours phone service is a good idea for businesses; it makes sure that any potential customers are responded to quickly and not left waiting. But does your business really need a 24 hour live answering service, or is having your answering service working all night a bit too much? Here’s why a 24 hour answering service can help your business thrive.
Cell Phones Make 24-Hours Necessary
In today’s day and age, more people have cell phones than ever before. In fact, most people in the United States have their cell phones within reach at all hours – 24 hours a day, 7 days a week. This means that more people will be calling as soon as an issue arises that demands attention since they won’t have to wait to get to a phone. If your business is going to keep up with modern expectations, you’ll need to have a live answering service available at all hours of the day or night.
Live Answering Services Mean Happier Customers
Believe it or not, having a live person available at all hours of the day could help improve your business and keep customers coming back to you, rather than moving on to your competition. When your customers call you, they expect to reach a live person and can be frustrated if they don’t. Eighty percent of people will hang up on a business if they hear a voicemail; if this happens, it’s possible they get frustrated enough with you that they turn to your competition.
When a customer is able to reach a real person as soon as they call, their issues are able to be handled quickly and efficiently. Customers impressed with this will not only continue using your products and services; they’re likely to tell others about your excellent customer service. Word of mouth is an incredibly effective form of advertising, and improved customer service as a result of a 24 hour live answering service is incredibly likely to bring in additional business for you.
For more information on answering services for your business, contact A Better Answer today. A Better Answer can help you improve your after hours telephone answering services, including 24 hour answering services.