January 8, 2019 Tuesday
When you think of customer service, generally the medical industry isn’t the first field that comes to mind. However, customer service is incredibly important for any medical practice, especially in the era of online reviews and urgent care clinics. Poor customer service in the front office will impact your patients’ experiences with the health care you offer. While customer service might not directly impact patient health, it still has a significant bearing on patient experience. Here’s why improving your customer service through elements like medical answering services could significantly improve your medical practice’success.
Patients Feel Heard And Respected
Just as doctors need a strong bedside manner, medical practices need strong customer service for similar reasons. When patients call to make an appointment, they’re generally not in the best of moods. Whether they’re calling to schedule just a regular checkup or if they’re dealing with a frightening condition, it’s likely your patients aren’t exactly looking forward to seeking medical treatment. Having good customer service through added components like medical answering services can help your patients feel respected and help them go into their appointments more at ease.
Improved Efficiency Means Faster Treatment
When using a physician answering service at your medical practice, you’ll be able to get patients answers faster, even if they don’t necessarily need to come into the office. Not all calls to your practice require an appointment to be made, and being able to address their issue quickly helps reduce excess traffic through your office. The number one thing customers are looking for when they call contact centers is to have their problems resolved quickly, and not only will your patients be more satisfied, you’ll be able to reduce the wait time in your office for minor issues as well.
Not only will answering services be able to reduce the unnecessary traffic through your office; you’ll be able to schedule appointments more quickly. Rather than having patients wait on the phone constantly, you can book appointments right away, helping people with conditions that need faster treatment get into your office faster, providing them with treatment.
If you want to improve your customer service with medical answering services, contact A Better Answer today. A Better Answer can provide you with medical answering services designed to help improve patient experience and make your office more efficient.