ABA
has the best equipment offered.
STARTEL
equipment is utilized for the operator-assisted program. It is known
throughout the answering service and call center environment as operator
friendly with unlimited message capacity. An
IVM Voice Mail
system was installed to enhance client services.
The entire facility has power backup programs by
BEST POWER
and a 15-KVA
GENERAC generator, guaranteeing power
to the equipment 24-hours every day. An
RPT voice logger allows total review
of every message to assure quality.
ABA
is owned by
Patricia A. Scott. A
graduate of the University of Baltimore, Ms. Scott is a past board member of
the Association of Tele-Services International (ATSI) and actively
participates in the Atlantic States Telephone Answering Assn. (ASTAA).
She served as the president from 1999-2001 and helps ASTAA develop
tele-receptionist and supervisor training seminars.
Brian A. Scott,
CEO, is responsible for general
management of the corporation. He has been with the firm since 1985.
Richard Scott,
Administrative Officer, is responsible
for customer relations and works with the Operations Manager to assure
quality service.
Divina Flores
Dominguez
is Operations
Manager. She works closely with
the Lead Operators to guarantee accurate training, dependable staff
attendance and proper coverage for high traffic peaks.
Catherine E.
Taylor is the
Administrative
Assistant and
works directly for the owner on sales and marketing as well as verifying
accuracy of client account information.
Proficient Telephone Secretaries
take and dispatch messages.
All employees and prospective employees are given drug tests before hire and
during employment.
