A Brief History of A Better Answer
A Better Answer - ABA opened in May 1979 with 13 clients. The company has grown and plays an important role in the answering service industry in and around the Greater Baltimore business and medical communities.
ABA installed STARTEL equipment utilized for operator-assisted programs.IVM VOICE MAIL enhances services for clients and RPT Voice Loggerequipment allows total review of every message to assure quality. ABA is backed up with generator power.
Patricia A. Scott owns ABA. She is a graduate of the University of Baltimore. Ms. Scott is a past board member of the Association of Tele-Services International (ATSI) and is an active member of the Atlantic States Telephone Answering Association (ASTAA). She served as ASTAA president 1999-2001. She is the 2008 Athena Award recipient. She also helps develop new markets and sales in addition to customer service.
Brian A. Scott is CEO and is responsible for accounting and general management of the corporation. He has been with the firm since 1985.
Richard Scott is Administrative Officer and is responsible for quality assurance and works closely with the Operations Manager. He has been with the company since 1996.
Divina Flores Dominguez, Operations Manager, works closely with her lead operators to guarantee accurate training and dependable staff attendance. She started with ABA in 1998 as an operator and became manager in 2002.
Catherine E. Taylor, Administrative Assistant, is responsible for verifying accuracy on all client profiles and works with sales to prepare and finalize proposals. She has been with the firm since 1988.
A proficient group of tele-receptionists take and dispatch client messages. All employees and prospective employees are given drug screening. The goal of ABA is to provide competent tele-messaging at an affordable price.
The prestigious AWARD OF EXCELLENCE was bestowed upon ABA by ATSI in 2006, 2007and 2008 for outstanding excellence in the industry.