The ABA tele-receptionists learn the skills of telephone answering services by taking and dispatching messages via live communication. An ABA team member must show proficient communications skills so needed to take complete and accurate information from the caller. Callers rely on the ABA tele-receptionist to take a thorough message and get the assurance their message […]More
These programs interface with alpha-numeric and cellular devices. Text messaging is an integral part of equipment capability.More
ABA offers 24-hour telephone answering services to meet your needs. Whether it be daytime, after general business hours, or full 24-hour programming, ABA will design a program to meet your needs.More
We will design a voice program to meet your needs.More
ABA’s operators offer compassion and understanding when receiving detailed medical calls. ABA is HIPAA compliant and is a Business Associate for their medical clients with offices in and around the Greater Baltimore community.More
ABA tele-receptionists possess business skills, are proficient typists, and have successfully completed our in-house training program which includes HIPAA training.More
ABA serves as the after-hour emergency service for a number of manufacturing, sales, and service organizations across the country.More
We offer professional telephone services to “home businesses”.More
A residential carpet cleaning and pressure washing company, notes that ABA operators are polite and “Thank you for all your efforts”.
HVAC and plumbing specialists are “very satisfied with the service”.
“We have been with ABA since 2009. Their staff gets excellent messages for our business”.
We have worked with a few answering services since we started our business in 1998 and A Better Answer is BY FAR, the best experience we’ve ever had with an answering service.