Services

Services

Live Answer

Live Answer

The ABA tele-receptionists learn the skills of telephone answering services by taking and dispatching messages via live communication.  An ABA team member must show proficient communications skills so needed to take complete and accurate information from the caller.  Callers rely on the ABA tele-receptionist to take a thorough message and get the assurance their message […]

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Startel & Centurisoft Voicemail

Startel & Centurisoft Voicemail

These programs interface with alpha-numeric and cellular devices. Text messaging is an integral part of equipment capability.

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24-Hour message center

24-Hour message center

ABA offers 24-hour telephone answering services to meet your needs. Whether it be daytime, after general business hours, or full 24-hour programming, ABA will design a program to meet your needs.

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Voice Mail

Voice Mail

We will design a voice program to meet your needs.

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Medical Services

Medical Services

ABA’s operators offer compassion and understanding when receiving detailed medical calls. ABA is HIPAA compliant and is a Business Associate for their medical clients with offices in and around the Greater Baltimore community.

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Professional Operators

Professional Operators

ABA tele-receptionists possess business skills, are proficient typists, and have successfully completed our in-house training program which includes HIPAA training.

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Commercial & Industrial Services

Commercial & Industrial Services

ABA serves as the after-hour emergency service for a number of manufacturing, sales, and service organizations across the country.

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Residential Services

Residential Services

We offer professional telephone services to “home businesses”.

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Client testimonials

David Nelson - DURASHINE

A residential carpet cleaning and pressure washing company, notes that ABA operators are polite and “Thank you for all your efforts”.

Debra Stallings - R. F. WARDER, INC

HVAC and plumbing specialists are “very satisfied with the service”.

Casey Heckrotte - Forest Hill Landscaping

“We have been with ABA since 2009. Their staff gets excellent messages for our business”.

Michael J. Mayfield - Signature Healthcare

We have worked with a few answering services since we started our business in 1998 and A Better Answer is BY FAR, the best experience we’ve ever had with an answering service.