How Do Cell Phones Change Your Customer Service Practices?

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How Do Cell Phones Change Your Customer Service Practices?

December 4, 2018 Tuesday         Uncategorized     0 Comments

Cell phones and smartphones nowadays are an incredibly common sight; it’s almost strange to see someone without a cell phone. People are more connected than ever, largely thanks to the prevalence of cell phones and the Internet. In a digital era where everyone is connected nearly all of the time, what do cell phones mean for your business’s customer service? Should someone be on call at all times, or do your employees deserve to tune out from their inbox after their shift ends?

Now that customers expect instant connection, it’s more important than ever to have a 24 hour message center for your business. Read on to learn why.

Constant Connection

When so many people have their phones available at all times, everyone is constantly able to connect with one another. In fact, as much as ninety-one percent of all U.S. citizens have their mobile device within reach 24/7. People have grown accustomed to always being able to contact whomever they need whenever they need to, and it’s in your business’s best interest to keep up with this expectation.

Customers have reached a point due to cell phones where they expect to be able to get in touch with your business even after hours. This means you’ll likely need a 24 hour message center to keep up with the demands customers make of your answering services.

Anytime, Anywhere

Because customers now always have their phones with them, customers are able to call immediately when they need assistance or service. That means it’s more likely now than it used to be that your company will get a call when it’s not necessarily convenient for you. Without after hours answering services, you’ll likely be stuck with frustrated customers the next day, since the expectation now exists that people will always be available for a phone call.

Because phones are now mobile, people will call for support or services from wherever, not just whenever. This can be especially troublesome for companies with nationwide business; you have to grapple with time zones, as well as answering phones outside of normal business hours.

If you want to be able to keep up with the era of cell phones, you’ll likely need a 24 hour message center. If you’re looking for help with answering services for your business, contact A Better Answer today. A Better Answer can help your company keep up with modern demands for your commercial answering services and keep your customers happy.