During the job interview, key questions are asked of applicants, basically, looking for answers that indicate the person’s ability to follow directions. Every client has a specific need for pre-determined message information. Consequently, request for information is different on every account and directions on every account must be followed. Once hired, the applicant works several days one-on-one with the training director. If by the second day, the trainee meets the outline or learning path, it usually means that person will succeed in the job. Generally a new employee starts taking non-emergency messages with three to five days after starting. Another week is necessary to get the employee ready for the complicated large industry and medical emergency calls.
A residential carpet cleaning and pressure washing company, notes that ABA operators are polite and “Thank you for all your efforts”.
HVAC and plumbing specialists are “very satisfied with the service”.
We have worked with a few answering services since we started our business in 1998 and A Better Answer is BY FAR, the best experience we’ve ever had with an answering service.