During the job interview, key questions are asked of applicants, basically, looking for answers that indicate the person’s ability to follow directions. Every client has a specific need for pre-determined message information. Consequently, request for information is different on every account and directions on every account must be followed. Once hired, the applicant works several days one-on-one with the training director. If by the second day, the trainee meets the outline or learning path, it usually means that person will succeed in the job. Generally a new employee starts taking non-emergency messages with three to five days after starting. Another week is necessary to get the employee ready for the complicated large industry and medical emergency calls.