April 10, 2017 Monday
Small business owners have enough on their plate as it is, and dealing with customers outside of normal office hours is probably the last thing you want to do. Between paying bills, dealing with daily operations, and networking, most small business owners don’t even have time to sleep, let alone answer customer service calls.
Answering services for small businesses eliminate this dilemma, allowing you to focus on more important things while a qualified professional answers all of your customers’ questions. These answering services for small businesses will absorb every important piece of information possible to best serve your customers, essentially “wearing your mask” while you complete other tasks.
Telephone answering services are utilized by all types of industries, but small businesses in particular stand to benefit from them. Here are just three of the many reasons to invest in answering services for small businesses:
- Give yourself room to grow
When small business owners become bogged down with phone calls and customer service, it prevents them from focusing on what’s most important: growing the business. Every single day, you likely wake up to a laundry list of chores that you need to complete as soon as possible. Small business owners are constantly networking to grow their business, and it’s impossible to do this if you’re stuck on the phone with angry customers all day.
- No scripted voicemails
Customers absolutely hate hearing voicemails, and they usually take it as a sign that the business doesn’t care about its customers. In fact, approximately 80% of people will hang up on a business if they hear a voicemail. In addition to providing real-time customer service, answering services for small businesses feature real people having real conversations, as opposed to robotic scripts. Heavily scripted calls may not be the best approach because they can eliminate two elements essential to the customer service experience: empathy and emotion.
- Build a solid reputation
As a small business, you need build your reputation through positive word-of-mouth in order to achieve your goals. About two-thirds of consumers would be willing to spend more with a particular company — 13% more, on average — following an excellent customer service experience. Obtaining a call answering service is truly the best way to show customers you care and establish a positive rapport in the community.
If you’re looking for a way to impress customers while also getting some extra time to grow your company, you need to invest in answering services for small businesses. Let the customer service professionals handle your phone calls while you worry about the daily operations of your business.